Google My Business allows you to chat directly with customers who find your business listing on Google Search. Responding to customers can help you answer their questions, tell your business’s story, and attract more people to your location.
Google has officially launched the messaging feature for Google My Business users. This allows Google My Business businesses to go to their dashboard and turn on messaging. Once activated, a customer looking at your Google local panel or maps listing can click the “message” button to communicate with you via text messaging.
When customers find your business on Google, they can call to get in touch. Now, they can call to get in touch. Now, they can also message you directly from your Google listing.
When someone click on message, it takes them to their text message app: